It appears you are using firmware that is not from the official OpenWrt project.
When using forks/offshoots/vendor-specific builds that are "based on OpenWrt", there may be many differences compared to the official versions (hosted by OpenWrt.org). Some of these customizations may fundamentally change the way that OpenWrt works. You might need help from people with specific/specialized knowledge about the firmware you are using, so it is possible that advice you get here may not be useful.
Ask for help from the maintainer(s) or user community of the specific firmware that you are using.
Provide the source code for the firmware so that users on this forum can understand how your firmware works (OpenWrt forum users are volunteers, so somebody might look at the code if they have time and are interested in your issue).
If you believe that this specific issue is common to generic/official OpenWrt and/or the maintainers of your build have indicated as such, please feel free to clarify.
As there is no support for this device in official OpenWrt, there's nothing we could help you with.
Maybe. But most of us don’t have the hardware and we don’t have any reason to spend our time contacting some random company on your behalf.
Neither do we. Maybe you should setup a paid linked account since you want to email the cto.
Why? It is based on LEDE 17.01 (which te community has access to). That is three major releases behind the current stable OpenWrt and a new stable release is currently in RC status. The changes they would have made to the system would be specific to their hardware and ecosystem, and probably of limited use for the rest of the community.
While this is true, you're asking volunteer community members to spend their time and energy to contact a company on your behalf. If this is important to you, pony up the cash so you can email the CTO... then you can demand it (and you'll still likely get ignored... companies like that who don't make their source code easy to find are usually not going to respond to random emails, either).