PPPOE Discovery works or not?

[Fly]

I try to put my router into operation again after a move. My configuration seems fine (worked at the old location). After a few phone calls with my ISP, I've had enough of this stupid phone support. Router is factory set and if the LED is lit after explaining to these people how deep my information is to solve the problem, these people must be crazy there. I have a standing VDSL connection as you can see on the screenshot.

I still have the debug log from PPP and now have to know if it is due to my configuration or if the problem as I think at the ISP

[service-name] [host-uniq  00 00 1b 39] 

select (waitForPADO): Interrupted system call 

Timeout waiting for PADO packets 

Unable to complete PPPoE Discovery 

Plugin rp-pppoe.so loaded. 

RP-PPPoE plugin version 3.8p compiled against pppd 2.4.8 

Send PPPOE Discovery V1T1 PADI session 0x0 length 12 

dst ff:ff:ff:ff:ff:ff  src 9c:c7:a6:56:42:c6 

[service-name] [host-uniq  00 00 0c f5] 

Recv PPPOE Discovery V1T1 PADO session 0x0 length 42 

dst 9c:c7:a6:56:42:c6  src 40:a6:77:47:ab:b7 

[AC-name FRSJ00] [host-uniq  00 00 0c f5] [service-name] [AC-cookie  36 12 25 9f 45 e9 5b 69 96 5e f8 a4 9f ee 7f f1] 

- /etc/ppp.log 1/305 0% 

  

  

  

dst 40:a6:77:47:ab:b7  src 9c:c7:a6:56:42:c6                                                                                                                                    

[service-name] [host-uniq  00 00 0c f5] [AC-cookie  36 12 25 9f 45 e9 5b 69 96 5e f8 a4 9f ee 7f f1]                                                                            

Recv PPPOE Discovery V1T1 PADS session 0x66 length 42                                                                                                                            

dst 9c:c7:a6:56:42:c6  src 40:a6:77:47:ab:b7                                                                                                                                    

[service-name] [host-uniq  00 00 0c f5] [AC-name FRSJ00] [AC-cookie  36 12 25 9f 45 e9 5b 69 96 5e f8 a4 9f ee 7f f1]                                                           

PADS: Service-Name: ''                                                                                                                                                           

PPP session is 102                                                                                                                                                               

Connected to 40:a6:77:47:ab:b7 via interface dsl0.7                                                                                                                              

using channel 1                                                                                                                                                                  

Renamed interface ppp0 to pppoe-wan                                                                                                                                              

Using interface pppoe-wan                                                                                                                                                        

Connect: pppoe-wan <--> dsl0.7                                                                                                                                                   

sent [LCP ConfReq id=0x1 <mru 1492> <magic 0x8a93cb35>]                                                                                                                          

rcvd [LCP ConfAck id=0x1 <mru 1492> <magic 0x8a93cb35>]                                                                                                                          

rcvd [LCP ConfReq id=0x7c <mru 1492> <auth pap> <magic 0x2d066de8>]                                                                                                              

sent [LCP ConfAck id=0x7c <mru 1492> <auth pap> <magic 0x2d066de8>]                                                                                                              

sent [LCP EchoReq id=0x0 magic=0x8a93cb35]                                                                                                                                       

sent [PAP AuthReq id=0x1 user="xyz@xyz" password=<hidden>]                                                                                                    

rcvd [LCP EchoRep id=0x0 magic=0x2d066de8]                                                                                                                                       

rcvd [PAP AuthNak id=0x1 "0034 PXYHNO48 0000599504 profile not sufficient"]                                                                                                      

Remote message: 0034 PXYHNO48 0000599504 profile not sufficient                                                                                                                  

PAP authentication failed                                                                                                                                                        

sent [LCP TermReq id=0x2 "Failed to authenticate ourselves to peer"]                                                                                                             

rcvd [LCP TermReq id=0x7d]                                                                                                                                                       

sent [LCP TermAck id=0x7d]                                                                                                                                                       

Modem hangup                                                                                                                                                                     

Connection terminated.                                                                                                                                                           

Send PPPOE Discovery V1T1 PADT session 0x66 length 28                                                                                                                            

dst 40:a6:77:47:ab:b7  src 9c:c7:a6:56:42:c6                                                                                                                                    

[host-uniq  00 00 0c f5] [AC-cookie  36 12 25 9f 45 e9 5b 69 96 5e f8 a4 9f ee 7f f1]                                                                                           

Sent PADT                                                                                                                                                                        

Plugin rp-pppoe.so loaded.                                                                                                                                                       

RP-PPPoE plugin version 3.8p compiled against pppd 2.4.8                                                                                                                         

Send PPPOE Discovery V1T1 PADI session 0x0 length 12                                                                                                                             

dst ff:ff:ff:ff:ff:ff  src 9c:c7:a6:56:42:c6                                                                                                                                    

[service-name] [host-uniq  00 00 0d 6d]                                                                                                                                         

Send PPPOE Discovery V1T1 PADI session 0x0 length 12                                                                                                                             

dst ff:ff:ff:ff:ff:ff  src 9c:c7:a6:56:42:c6                                                                                                                                    

[service-name] [host-uniq  00 00 0d 6d]                                                                                                                                         

Send PPPOE Discovery V1T1 PADI session 0x0 length 12     Preformatted text

[janh]

The other end rejects the PPPoE connection. The most likely issue here is that the username or password are incorrect.

Another possibility could be that your line got mixed up somewhere (i.e. your phone socket is not connected to the right port on the DSLAM), which could also cause a mismatch of the authentication data.

Which ISP are you using? From the log it looks like you are in Germany. If it is Deutsche Telekom, then something is likely wrong, as the username and password are not checked by default in that case ("Easy Login").

[trendy]

@Fly

My configuration seems fine (worked at the old location)

Is it the same ISP?

[moeller0]

@Fly

[AC-name FRSJ00] [host-uniq  00 00 0c f5] [service-name] [AC-cookie  36 12 25 9f 45 e9 5b 69 96 5e f8 a4 9f ee 7f f1] 

This looks like Juniper 00 in Friedrichsthal (city code FRS), which is named like a BNG node of Deutsche Telekom. And indeed wireshark reports the MAC address (40:a6:77:47:ab:b7) to be registered to Juniper:
40:A6:77 Juniper Networks

Since you already use dsl0.7 I agree with @janh this is either:
a) Verschaltung, the technician did not connect you to the port your ISP expects
b) wrong username/password, if the old link was not operated by DT then the new correct name for you might be different than it used to be in the past.

[Fly]

Thank you guys I will pursue the matter further because I can be sure it is not me or rather the router. Yes, it's the same ISP. Then I'll let you know when I know more.

[Fly]

I found out the problem I had before and no one could help me. It only works with the capital H in front of the username. Can anyone explain to me why this is so?

[psherman]

@Fly

It only works with the capital H in front of the username. Can anyone explain to me why this is so?

Ask your ISP. Fundamentally, it probably means that they have your username entered in their system with that capital H and that the system is case sensitive (as it is with passwords, too).

[moeller0]

@Fly

I found out the problem I had before and no one could help me. It only works with the capital H in front of the username. Can anyone explain to me why this is so?

As @psherman wrote, this is between 1&1 and its customers...
However 1&1 does not make this a exactly a secret, see here: https://hilfe-center.1und1.de/geraete-fuer-dsl-und-glasfaser-c85325/1und1-router-c85029/dsl-router-bedienen-c85031/anderen-router-am-1und1-dsl-anschluss-verwenden-a785782.html :
"Handelt es sich um einen VDSL-Anschluss, ist der Internetzugangskennung ein H voranzustellen. Somit lautet der korrekte Einwahlname beispielhaft: H1und1/1234-567@online.de"