Hey guys,
I run a small website and recently switched hosters. My new hoster is serverprofis.de
My domain was transferred a couple of days ago from my old hoster. Unfortunately since then I can’t connect from my home network to the new hoster (neither via my domain nor serverprofis.de).
I do not know if this I related or coincidence.
Here is the tracert output connected to my home network:
>tracert serverprofis.de
Tracing route to serverprofis.de [195.30.102.170]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 10 ms 8 ms ip4d1693fe.dynamic.kabel-deutschland.de [77.22.147.254]
3 9 ms 9 ms 8 ms 83-169-158-158.static.superkabel.de [83.169.158.158]
4 12 ms 13 ms 7 ms ip5886c3a7.static.kabel-deutschland.de [88.134.195.167]
5 11 ms 10 ms 9 ms 145.254.3.136
6 18 ms * 16 ms 145.254.2.179
7 * * * Request timed out.
8 18 ms 16 ms 17 ms cisco-f-x-ten0-0-2-3.space.net [80.81.192.105]
9 26 ms 22 ms 24 ms m53-ten0-1-0-20.space.net [185.54.120.136]
10 22 ms 25 ms 27 ms m42-te6-5-v17.Space.Net [185.54.120.155]
11 * * * Request timed out.
12 * * * Request timed out.
(...)
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Here is the same output when connected via my mobile network:
>tracert serverprofis.de
Tracing route to serverprofis.de [195.30.102.170]
over a maximum of 30 hops:
1 2 ms 3 ms 3 ms 172.20.10.1
2 * * * Request timed out.
3 31 ms 22 ms 48 ms 10.218.129.60
4 25 ms 27 ms 27 ms 10.218.131.139
5 26 ms 21 ms 26 ms ipservice-092-214-096-011.092.214.pools.vodafone-ip.de [92.214.96.11]
6 21 ms 24 ms * 10.216.34.166
7 26 ms 21 ms 21 ms 10.216.34.34
8 21 ms 32 ms 26 ms ipservice-092-214-096-008.092.214.pools.vodafone-ip.de [92.214.96.8]
9 * 35 ms 27 ms 145.254.2.179
10 * * * Request timed out.
11 196 ms 36 ms 26 ms cisco-f-x-ten0-0-2-3.space.net [80.81.192.105]
12 662 ms 53 ms 216 ms m53-ten0-1-0-20.space.net [185.54.120.136]
13 156 ms 235 ms 156 ms m42-te6-5-v17.space.net [185.54.120.155]
14 386 ms 236 ms 519 ms pf-j06-sn-muc-de.sp-server.net [185.54.123.1]
15 * * * Request timed out.
16 * * * Request timed out.
(...)
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
And finally a trace from https://www.heise.de/netze/tools/traceroute/
Hop IP Hostname Pings [ms] avg [ms]
1 212.19.45.33 212.19.45.33 0,37 / 0,34 / 0,34 0,35
2 212.19.61.10 212.19.61.10 0,38 / 0,54 / 0,40 0,44
3 82.98.102.20 82.98.102.20 0,70 / 0,76 / 0,69 0,72
4 82.98.102.6 82.98.102.6 1,10 / 0,95 / 1,05 1,03
5 80.81.192.105 80.81.192.105 5,66 / 4,33 / 3,71 4,57
6 185.54.120.136 185.54.120.136 8,77 / 8,10 / 8,17 8,34
7 185.54.120.155 185.54.120.155 6,59 / 7,19 / 6,84 6,87
8 185.54.123.1 185.54.123.1 6,49 / 6,42 / 6,45 6,46
How do I find out if this a problem with
- my home network
- my ISP (Vodafone)
- the hoster (serverprofis.de)
thanks in advance!