One Router Stopped Responding

OpenWRT newb here. I ordered a One router. It booted out of the box with the stock image. I changed the device name and password. When it rebooted it stopped responding. I can no longer log in with openwrt.lan or 192.168.1.1 or get a response. I pushed the reset for 10 seconds. I reboots within 20 seconds, it does not take 2 minutes as if it were re-imaging.

When I restart, the white light flashes for a bit then green lights.

Any thoughts on next steps?

Sorry to hear that things didn't work right-off. First thing is to try "failsafe mode" that puts the device into a mode that lets you log in.

See https://openwrt.org/docs/guide-user/troubleshooting/failsafe_and_factory_reset#entering_failsafe_mode for details, and ask here if you have questions.

How are you trying to login?

Does your computer get an IP address via DHCP (when connected to ethernet)? If so, what is it?

Disclaimer: I have no personal experience with the OO, but…

Given the rather unique hardware features of the OO, you have very easy access to the serial console (the USB-C port marked as console). Just connect a computer with a USB cable to this console port, start your preferred terminal emulator for this interface and you can see what the OO is doing (and fix it in place, and be it by invoking firstboot). Having serial console access this easily available is rarely found on routers, but it can make debugging/ recovering really easy, as you don't need to act blindly and can actively interact with the router at all stages.

All of the 'normal' recovery methods (as well as NOR booting, flashback, mtkuart, etc.) also remain available, of course.

I have found Recovery Mode as detailed in https://one.openwrt.org/hardware/OpenWrtOne-HowTo.pdf the easiest method to recovering from an OOPS.

Upgrading from Booting into the initramfs Recovery Image

  • remove power
  • make sure NAND boot is selected on the back panel
  • press and hold the button on the Front panel.
  • power up the device. Release the Front panel button as soon as all Front Panel LEDS turn off.
  • wait for the middle LED to go green. The device will now boot a recovery initramfs image with LuCI GUI installed.

Now you can go to the FirmwareSelector and upgrade your stock firmware to 24.10.0-rc7 (Final Release 24.10.0 is listed, but not as yet officially released) https://firmware-selector.openwrt.org/?version=24.10.0-rc7&target=mediatek%2Ffilogic&id=openwrt_one

Select the SYSUPGRADE image, to download the image to your PC.

In LuCI select System > Backup/Flash Firmware Select FLASH IMAGE and follow the prompts to download the image to the router and flash the upgraded NAND image.