Do you have any idea on what is wrong or even some steps I could take to troubleshoot? I tried the diagnostics as well and none of those work. I am connected via ethernet to the router.
Hmmm ok. I have that set to DHCP (I thought it should get an IP address from the modem). But I guess i should set it to static and try to configure it?
Edit: I checked on the default firmware and WAN settings are automatically configured through DHCP. I'll give it a shot to manually configure.
Ya i didn't touch anything in the default config for WAN. Once I flash, WAN is set to DHCP and LAN is set to static (192.168.1.1). The only setting I touch is the LAN interface and i change the IPV4 address to ensure there are no conflicts with WAN. So i was assuming at this point it should just work. Also - if i plug directly into the modem internet access is fine. So i know there is nothing wrong with the modem so it must be how it is configured in the router.
I'll check the settings of my modem as well to make sure there is nothing funny going on there either.